Terms & Conditions

Welcome to Aaen Official. By visiting our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our website or purchasing our products.

1. About Aaen Official

Aaen Official offers handmade bags and women’s accessories designed for weddings, festive occasions, Eid, parties, and special moments. Each product is carefully crafted with attention to detail, quality, and elegance.

2. Product Information

We make every effort to display our products as accurately as possible, including product colors, designs, materials, and details. However, slight color differences may occur due to lighting, photography, screen settings, or device display differences.

As many of our products are handmade, slight variations in finishing, embellishment placement, stitching, or detailing may occur. These small variations are part of the uniqueness of handmade products and should not be considered defects.

3. Pricing

All prices listed on our website are shown in Pakistani Rupees unless stated otherwise. Aaen Official reserves the right to change product prices, offers, or discounts at any time without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation through the available contact method. Please make sure your name, phone number, delivery address, and order details are correct before confirming your order.

Aaen Official reserves the right to cancel or refuse any order if incorrect information is provided, payment is not completed, stock is unavailable, or suspicious activity is detected.

5. Payment

We may offer different payment methods, including Cash on Delivery, bank transfer, or other available payment options. Payment methods may vary depending on your location and order value.

For prepaid orders, the order will be processed after payment confirmation.

6. Shipping & Delivery

We offer delivery across Pakistan. Delivery time may vary depending on your city, courier service, public holidays, weather conditions, or other circumstances beyond our control.

Estimated delivery time and charges will be shared during checkout or order confirmation. Aaen Official is not responsible for delays caused by courier companies or incorrect delivery information provided by the customer.

7. Returns & Exchange

Returns or exchanges are accepted only under specific conditions, such as receiving a wrong item or a damaged product. The customer must inform us within the given time period after receiving the order.

Items must be unused, undamaged, and returned in their original packaging. Products damaged due to misuse, mishandling, water exposure, perfume, makeup stains, or improper storage will not be eligible for return or exchange.

Customized, made-to-order, sale, or discounted items may not be eligible for return or exchange unless they arrive damaged or incorrect.

8. Product Care

Our handmade bags are delicate fashion accessories. Please keep them away from water, perfume, direct moisture, excessive heat, and rough handling. Store them in a dust bag or box after use to protect the embellishments, stones, tassels, and handles.

9. Intellectual Property

All website content, including product photos, logo, brand name, text, designs, graphics, and visuals, belongs to Aaen Official unless stated otherwise. You may not copy, reproduce, edit, distribute, or use our content for commercial purposes without written permission.

10. Website Use

You agree not to misuse our website, attempt unauthorized access, upload harmful content, copy our website material, or use our website for fraudulent or unlawful purposes.

11. Limitation of Liability

Aaen Official will not be responsible for indirect losses, delays, or damages resulting from website use, courier delays, incorrect customer information, or circumstances beyond our reasonable control.

12. Changes to Terms

Aaen Official reserves the right to update or change these terms and conditions at any time. Any updates will be posted on this page.

13. Contact Us

If you have any questions about these terms and conditions, please contact us through our official contact details listed on the website.